Where to complain
about an offshore casino
No gambling regulator we deal with will read your complaint. What most of them do instead is force the operator to pay for an independent service that will, and publish the list of services they accept. Your operator picked one from that list and had to name it in its own terms. Almost nobody tells players this.
| Licensed by | Operators | Who actually reads a complaint |
|---|---|---|
| Curaçao Gaming Control Board (CCGR) | 12 | Will not read your complaint itself. Obliges this operator to fund an independent dispute service chosen from a list it publishes, and that service is free to you whatever the outcome. See the list |
| UK Gambling Commission | 6 | Will not read your complaint itself. Obliges this operator to fund an independent dispute service chosen from a list it publishes, and that service is free to you whatever the outcome. See the list |
| MA Gaming Commission | 1 | We have not yet checked what this authority does with player complaints, and would rather say so than guess. |
| IN Gaming Commission | 1 | We have not yet checked what this authority does with player complaints, and would rather say so than guess. |
| No authority on record | 9 | Nobody. There is no licensing authority on record for these operators, so there is nowhere to escalate a dispute at all. |
What to do
- Complain to the operator first. Every dispute service requires it, and they will ask what the operator said. Keep the reply.
- Find the service named in the operator's own terms. Look for "dispute", "ADR" or "complaints" in their terms and conditions. It is there because their licence requires it to be.
- Check that name against the regulator's list above. A service the regulator has not approved is not a dispute service.
- Send them what happened, with dates and amounts. It costs you nothing. The operator pays for it either way.
We are not a dispute service and we do not mediate. Casino Guru and AskGamblers do that, for free, at a scale we could not match. This page exists because neither of them, nor any other site we could find, tells you about the free route your operator is already paying for.
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